This Undelivered Shipment Policy (“Policy”) is applicable to Undelivered Shipments. This Policy applies to all products listed, offered, and sold by any seller registered on the Platform and purchased by end-customer (“you”, “yours”, “Buyer”, or “Seller”) through the domain name/ website wondermart.com (“Website”), including the related mobile application (hereinafter referred to as “Platform”) operated and provided by Clickfix Cash and Carry Private Limited (“Clickfix”, “We”, “Our”).

Any capitalised terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the Terms of Use, as may be amended from time to time.

We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. If you do not agree to the terms contained in this Policy, you are advised not to accept the Terms of Use and the Policy and may forthwith leave and stop using the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.

1. Delivery of Shipment to Buyer:
2. We or our third-party logistics partner will attempt to deliver the Shipment to the Buyer for a maximum of 1 (one) attempt. However, in case of the occurrence of any one of the following event during the first delivery attempt, we may make no more than one (1) attempt to deliver the Shipment:
   1. Address of the Consignee is not found to deliver the Shipment during the first attempt; or
   2. The Buyer has provided incorrect or incomplete shipping details.
3. Despite our reasonable efforts to deliver the Shipment to the Buyer, in some cases, there may be a delivery failure for various reasons, including without limitation:
   1. Consignee refuses to take delivery of the Shipment;
   2. Consignee is not reachable/ unavailable at the delivery address to receive the Shipment;
   3. Consignee does not have enough cash to make payment for the Shipment; and/ or
   4. Consignee requests for future delivery attempts.

(the Shipment in each of the above cases shall be referred to as “Undelivered Shipment”)

3. In certain exceptional scenarios, or where the delivery location is in a non-serviceable zone, i.e., where we are not able to deliver due to unforeseen circumstances or service unavailability, for such Shipment we will not attempt delivery to Buyer, and such Shipment shall also be deemed to be an Undelivered Shipment for the purposes of this Policy.
4. Process

1. In cases where the Buyer has made an advance payment and the Shipment is subsequently marked as Undelivered, Clickfix shall initiate the refund process through the same payment method used by the Buyer at the time of placing the Order. For avoidance of doubt, such refund shall not be automatic but will be subject to confirmation from the Seller. The Seller must first acknowledge and confirm the receipt/return of the Undelivered Shipment to Clickfix, and thereafter expressly authorise Clickfix to release the refund. Only upon receipt of such confirmation and authorisation from the Seller shall Clickfix proceed to process the refund to the Buyer’s original payment method within 2 (two) business days from the date of receipt of confirmation and authorisation from the Seller;
2. If the refund is not processed to the Buyer within 2 (two) working days from the date of receipt of confirmation and authorisation from the Seller, the Buyer can connect with our ‘Customer Support’ and report the concern;
3. In the event of a dispute or delay in Seller confirmation, Clickfix shall coordinate with the Seller and its third-party logistics partner to investigate the cause of delivery failure and determine the appropriate course of action. Refunds will only be confirmed upon completion of this verification;
4. Buyers are advised that no refunds will be processed prior to Seller confirmation, and timelines for refund initiation will be calculated from the date such confirmation is received by Clickfix.

• Return and Refund of Products

Once a Shipment is successfully delivered in good condition and the Buyer has signed the delivery note/acknowledgment, no returns, replacements, or refunds shall be permitted under any circumstances. Buyers are strongly advised to check the condition of the Shipment at the time of delivery before signing the delivery note

1. Grievance Mechanism

1. The User may submit any grievance with respect to the Platform or the Services, including with respect to any abuse on the Platform and/or any discrepancies or grievances with respect to processing of information to the Grievance Officer at the contact details mentioned in IV(B). We will endeavor to resolve your grievances and concerns within timelines as mentioned under applicable laws.
2. GRIEVANCE OFFICER

Grievance Officer,

Clickfix Cash and Carry Private Limited,
1st Floor of South Wing “TWA - SJR - The Hub” situated at Survey Number 8, 2 & 9, Sarjapur Main Road, Sarjapur - Marathahalli Road, Bellandur, Bengaluru, Karnataka PIN- 560102, India
Email: [email protected]
Time: Mon - Sat (10:00 AM - 07:00 PM)

1. Customer Support:

Email Id: [email protected]

Support channel: The Buyer shall select the "Call Us" option to either directly connect with or request a callback from the Clickfix customer support team.